Shipping & Handling

WHAT IS YOUR SHIPPING RATES?

West Malaysia

  • Klang Valley Malaysia (Kuala Lumpur, Selangor, Putrajaya) – RM13.00 for the first 5kg with an additional RM5 for every 5kg. Free Shipping for orders over RM 100.
  • Outside Klang Valley Malaysia - RM15 for the first 5kg with an additional RM5 for every 5kg. Free Shipping for orders over RM 100.

East Malaysia

  • Sabah & Sarawak - RM 42 for the first 5kg with an additional RM 21 for every 5kg. 

International (Singapore)

  • International Shipping (Singapore) - RM105 for 5kg with an additional estimate of RM60 for ever extra 5kg
WHEN CAN I RECEIVE THE ITEM I ORDERED?

All orders are delivered through our designated courier service provider. All orders take 1-2 working days to process before delivery takes place. We aim to deliver all orders within 7 working days. However, we are not able to guarantee that all orders will be delivered within the stipulated time frame.

HOW CAN I TRACK MY ORDER?

You can locate your tracking number from the delivery confirmation email which will be sent to you once your order is fulfilled. or by logging into your account. To track the status of your order, please follow the instructions in the delivery confirmation email. Please allow a few hours before checking the status of your order. It may not be immediately available after you receive the delivery confirmation email.

HOW DO I RECEIVE MY ORDER/PARCEL IF I AM NOT HOME?

All parcels will require signature upon delivery. If you are not home to receive your parcel, a notification card will be dropped in your mailbox or attached at your door for instruction on how to retrieve your parcel.

WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE?

If you have not seen a delivery status update of your order after 7 days, please contact us for further assistance.

DUTIES AND TAXES

Duties and taxes are not included in the price of the item on the product page and at checkout, your order will be shipped DDU (Delivered Duty Unpaid) and may incur duties, fees and import taxes upon delivery. This charge is ultimately determined by your local customs authority. Payment of these is necessary to release your order from customs. For more information, please consult your local customs office.